Free AI Learning for Every Role

Microsoft Adoption Article

Return Fraud Detection Agent: AI-Powered Loss Prevention with Microsoft Copilot

This scenario guide teaches loss prevention specialists how to deploy a Microsoft Copilot Studio agent that automatically identifies suspicious return activity before it becomes a significant revenue loss. Learners discover how to integrate point-of-sale and e-commerce transaction data, configure the agent to detect irregular return frequencies and volumes, cross-reference patterns against customer history, and set up automated fraud alerts and reports. The scenario provides a practical framework for shifting from manual exception reviews to proactive, AI-assisted fraud prevention.

4.7 (0)

20m

intermediate Retail

Microsoft Adoption Article

Identify New Product and Supplier Options with Microsoft Copilot

This step-by-step guide shows retail merchandising managers how to use Microsoft 365 Copilot Chat to research and evaluate suppliers faster across five workflow stages: rating potential suppliers against key criteria in a comparative table, assessing supplier financial viability and certifications, analyzing customer satisfaction data and online sentiment, verifying product compliance with relevant standards, and drafting vendor communications and internal approval requests. Each stage includes ready-to-use Copilot prompts — for example, 'Create a table rating potential suppliers for [product/category]' — and connects to Microsoft's Prompt Gallery for additional merchandising templates.

4.7 (0)

25m

beginner Retail

Coursera Course

Introduction to AI for Sales Professionals

This beginner course helps Sales Associates in Retail learn Introduction to AI for Sales Professionals with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. Practical AI-for-sales content directly applicable to retail associates. By the end, learners will have a clearer understanding of how to use AI, Sales, Customer Service to save time, improve quality, and complete common Sales Associate tasks with more confidence.

4.7 (0)

2h 0m

beginner Retail

Microsoft Adoption Article

Improve Retail Store Operations with Microsoft Copilot Studio

Retail store managers and operations leads will learn how to deploy a Copilot Studio AI agent that gives store associates instant access to product information, customer order details, task lists, and company policies from a single interface. The scenario shows how an agent can retrieve product specs from store documentation, pull live order status from the order management system, create and assign maintenance or incident tickets, and surface time-off and store policies on demand. After this guide, store leaders can see how AI agents reduce the time associates spend switching between applications and empower faster, more confident customer interactions.

4.7 (0)

25m

intermediate Retail

Microsoft Learn Course

Empower your workforce with Microsoft 365 Copilot: Sales use case

This hands-on Microsoft Learn module teaches account executives and B2B sales professionals how to use Microsoft 365 Copilot to accelerate deal cycles from research to close. You will learn to analyze competitors with Copilot's Researcher agent, conduct market research with Copilot Chat, and draft compelling sales documents in Word with personalized outreach emails in Outlook. Two exercises walk through building a full RFP response workflow—creating reusable response templates in Word, analyzing historical bid data in Excel, and automating sales document drafts with a Copilot Studio agent. By the end, you will have a repeatable AI-assisted process for turning competitive intelligence into winning bids faster.

4.7 (0)

1h 25m

beginner Tech

Coursera Course

Prompt Engineering for ChatGPT

This beginner course helps Customer Supports in Tech learn Prompt Engineering for ChatGPT with a practical focus on applying ChatGPT, Prompt Engineering, Support Responses to everyday work. Very high role fit - this is the most practical course for a support rep learning AI. By the end, learners will have a clearer understanding of how to use ChatGPT, Prompt Engineering, Support Responses to save time, improve quality, and complete common Customer Support tasks with more confidence.

4.7 (0)

4h 0m

beginner Tech

Microsoft Learn Course

Use Copilot in Microsoft Outlook

This beginner course helps Customer Supports in Tech learn Use Copilot in Microsoft Outlook with a practical focus on applying Microsoft Copilot, Outlook, Email Drafting to everyday work. Copilot in Outlook for drafting, tone coaching, and summarizing threads. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Outlook, Email Drafting to save time, improve quality, and complete common Customer Support tasks with more confidence.

4.7 (0)

20m

beginner Tech

YouTube Video

AI in Cybersecurity for SOC Analysts

This intermediate video helps Cybersecurity Analysts in Tech learn AI in Cybersecurity for SOC Analysts with a practical focus on applying AI, Cybersecurity, SOC to everyday work. Content covers how AI is changing threat detection, investigation, and response in security operations centers. By the end, learners will have a clearer understanding of how to use AI, Cybersecurity, SOC to save time, improve quality, and complete common Cybersecurity Analyst tasks with more confidence.

4.7 (0)

1h 10m

intermediate Tech

YouTube Video

Linux Troubleshooting with AI: Practical Tips Every Admin Should Know

This intermediate video helps Systems Administrators in Tech learn Linux Troubleshooting with AI: Practical Tips Every Admin Should Know with a practical focus on troubleshooting systems, understanding technical concepts, and automating admin tasks. Strong practical focus on real sysadmin workflows. By the end, learners will have a clearer understanding of how to use AI, Linux, Troubleshooting to save time, improve quality, and complete common Systems Administrator tasks with more confidence.

4.7 (0)

21m

intermediate Tech

YouTube Video

Revealing My New AI-Powered Data Science Workflow

A 63-minute end-to-end tutorial showing how to use ChatGPT and GitHub Copilot throughout a real data science project. You'll follow along as an experienced data scientist builds a full workflow — from setting up a Conda environment and loading data, through cleaning, visualization, feature engineering and selection, to training and evaluating machine learning models. By the end, you'll have a practical, AI-assisted approach you can apply immediately to your own data science work.

4.7 (0)

1h 3m

intermediate Tech

YouTube Video

The Best AI Coding Tools for Developers in 2025 (That I Actually Use)

This intermediate youtube helps Frontend Developers in tech learn The Best AI Coding Tools for Developers in 2025 (That I Actually Use) with a practical focus on applying ai_coding_tools, github_copilot, cursor_ai to everyday work. All tools are directly relevant to frontend developer daily AI workflow augmentation. By the end, learners will have a clearer understanding of how to use ai_coding_tools, github_copilot, cursor_ai to save time, improve quality, and complete common Frontend Developer tasks with more confidence.

4.7 (0)

16m

intermediate Tech

YouTube Video

AI for Managers: 10 Practical Ways to Use ChatGPT Prompts

This beginner video helps IT Managers in Tech learn AI for Managers: 10 Practical Ways to Use ChatGPT Prompts with a practical focus on applying ChatGPT, Management, AI Prompts to everyday work. Covers: 10 practical ways managers use ChatGPT prompts for people leadership - interviewing, feedback, team communication. By the end, learners will have a clearer understanding of how to use ChatGPT, Management, AI Prompts to save time, improve quality, and complete common IT Manager tasks with more confidence.

4.7 (0)

8m

beginner Tech

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