SQL for Beginners
SELECT, WHERE, JOIN, GROUP BY basics, fundamental SQL queries
Emotional Intelligence at Work
Self-awareness, empathy, understanding customer and team pain points
Customer Service Excellence
Soft skills, empathy, retention strategies, customer satisfaction
Square POS Setup & Daily Operations
Setting up Square POS, processing payments, end-of-day reconciliation, and daily retail operations
Shopify POS for Retail Staff
Processing in-store sales, handling returns, applying discounts, and end-of-shift reports with Shopify POS
Excel Fundamentals
Formulas, charts, pivot tables, data organization and visualization
QuickBooks Online for Small Business
Setting up chart of accounts, recording transactions, managing invoices, and generating basic financial reports in QuickBooks Online
Xero Cloud Accounting Fundamentals
Navigating Xero's dashboard, bank feeds, chart of accounts setup, and day-to-day bookkeeping workflows
Financial Reporting & Analysis
Interpreting income statements, balance sheets, cash flow statements, and key financial ratios for business decisions
Unconscious Bias Awareness
Bias recognition, inclusive behaviors, diversity and equity
Presentation Skills Masterclass
Structure, delivery, visual design, storytelling, audience engagement
Patient Safety Fundamentals
Core patient safety principles, error prevention, fall prevention, medication safety