Free AI Learning for Every Role

Empower your workforce with Microsoft 365 Copilot: Customer Service use case

This Microsoft Learn module shows customer service managers how to use Microsoft 365 Copilot to design better support workflows and get more out of every client interaction. You will map an ideal customer support journey using Copilot in Whiteboard, prepare for client support meetings with Copilot in Teams, and build reusable call summary templates in OneNote to speed up post-call documentation. A second exercise walks you through using Copilot's Analyst agent to analyze customer support data, identify recurring issues, and generate insights that help reduce repeat contacts. Practical and beginner-friendly, this module helps retail customer service leaders reduce admin time and coach their teams with data-backed guidance.

A Day in the Life of a HR Manager with Microsoft Copilot

Follow an HR manager through a realistic workday and learn how to use Microsoft Copilot to complete common HR tasks faster. The scenario covers drafting job descriptions in Word using Agent Mode, reviewing job applications in Outlook, scheduling interviews with AI-drafted emails, submitting vacation requests via a Copilot agent, and generating custom interview questions from a candidate's resume. Retail HR managers who handle hiring, onboarding, and scheduling will find every workflow directly applicable to their day-to-day role.

AI for Marketing Course

AI Fluency for Small Businesses

Built by Anthropic and PayPal alongside two real small businesses — a Brooklyn butcher shop and an automotive parts rebuilder — this course shows how to put AI to practical use in operations, customer interactions, and back-office tasks. You'll apply the 4D Framework (Delegation, Description, Discernment, Diligence) to the kinds of tasks floor supervisors and operations staff face daily: researching suppliers, handling customer data responsibly, streamlining repetitive workflows, and writing a short honest AI use policy for your team. Four sections build toward a repeatable AI-augmented process your whole business can follow. No technical background needed; you'll need access to any AI chatbot to try the exercises.

Claude 101: Using Claude for Everyday Work Tasks

Anthropic's official beginner course introduces healthcare administrative staff and medical office managers to Claude, covering its core features through practical workplace exercises. You will learn how to have your first productive AI conversation, write effective prompts to get better outputs, organize administrative work using Projects, generate patient communication drafts and scheduling documents with Artifacts, connect Claude to external tools, and use Research mode for in-depth information retrieval. The course concludes with role-specific use cases showing how office professionals can apply Claude to reduce documentation time and improve day-to-day administrative efficiency.

Generative AI Essentials for Finance and Accounting

This beginner course helps Billing Specialists in Healthcare learn Generative AI Essentials for Finance and Accounting with a practical focus on applying Generative AI, Finance, Medical Billing to everyday work. Practical and non-technical enough for billing staff without an accounting background. By the end, learners will have a clearer understanding of how to use Generative AI, Finance, Medical Billing to save time, improve quality, and complete common Billing Specialist tasks with more confidence.

How Are You Getting Value Out Of ChatGPT As A Financial Advisor? - Kitces & Carl Ep 156

This beginner video helps Financial Planners in Finance learn How Are You Getting Value Out Of ChatGPT As A Financial Advisor? - Kitces & Carl Ep 156 with a practical focus on applying ChatGPT, Financial Planning, Financial Advisor to everyday work. Conversation format between two CFP practitioners - practitioner discussion of real use cases rather than a tutorial. By the end, learners will have a clearer understanding of how to use ChatGPT, Financial Planning, Financial Advisor to save time, improve quality, and complete common Financial Planner tasks with more confidence.

AI Fluency: Framework and Foundations

Developed by Anthropic with professors from Ringling College and University College Cork, this course teaches the 4D Framework for productive human-AI collaboration: Delegation (deciding what to hand off to AI), Description (crafting effective prompts), Discernment (evaluating AI outputs critically), and Diligence (using AI ethically and safely). Two major sections cover AI fundamentals and hands-on practical skills across creative, business, and analytical tasks. Financial analysts can directly apply the Discernment and Diligence modules to evaluating AI-generated reports, flagging hallucinated data, and understanding where AI adds risk in regulated workflows. No prior AI experience required.

Generative AI for Everyone

This beginner course helps Customer Supports in Tech learn Generative AI for Everyone with a practical focus on applying ChatGPT, Generative AI, Business Communication to everyday work. Covers AI limitations - important for support reps so they know when NOT to trust AI output. By the end, learners will have a clearer understanding of how to use ChatGPT, Generative AI, Business Communication to save time, improve quality, and complete common Customer Support tasks with more confidence.

AI for Auditors: ChatGPT and Working with PDFs in 2025

This beginner video helps Compliance Officers in Finance learn AI for Auditors: ChatGPT and Working with PDFs in 2025 with a practical focus on applying ChatGPT, Audit, PDF Analysis to everyday work. Title: 'AI for auditors - ChatGPT and working with PDFs in 2025'. By the end, learners will have a clearer understanding of how to use ChatGPT, Audit, PDF Analysis to save time, improve quality, and complete common Compliance Officer tasks with more confidence.

AI-powered Customer Intelligence with Microsoft Copilot

Learn to use Microsoft Copilot to extract customer insights from sales and marketing data. This 3–6-month course teaches prompt engineering, customer analysis, CRM workflows, and personalized marketing strategies—essential skills for e-commerce leaders managing customer relationships and sales operations.

Azure: Network Security

Deep dive into Azure network security architecture, DDoS protection, VPC controls, and network access security. Designed for network engineers and security architects optimizing cloud network infrastructure on Azure—covers enterprise-grade network isolation, segmentation, and threat prevention.