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Showing 12 of 267 courses
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YouTube
Video
ChatGPT Just Replaced Financial Analysts
This intermediate video helps Finance Managers in Finance learn ChatGPT Just Replaced Financial Analysts with a practical focus on applying ChatGPT, Agent Mode, Scenario Analysis to everyday work. Focuses on Agent Mode capabilities - advanced but accessible. By the end, learners will have a clearer understanding of how to use ChatGPT, Agent Mode, Scenario Analysis to save time, improve quality, and complete common Finance Manager tasks with more confidence.
intermediate
Finance
Microsoft Adoption
Article
Identify New Product and Supplier Options with Microsoft Copilot
This step-by-step guide shows retail merchandising managers how to use Microsoft 365 Copilot Chat to research and evaluate suppliers faster across five workflow stages: rating potential suppliers against key criteria in a comparative table, assessing supplier financial viability and certifications, analyzing customer satisfaction data and online sentiment, verifying product compliance with relevant standards, and drafting vendor communications and internal approval requests. Each stage includes ready-to-use Copilot prompts — for example, 'Create a table rating potential suppliers for [product/category]' — and connects to Microsoft's Prompt Gallery for additional merchandising templates.
beginner
Retail
Coursera
Course
Customer Service With ChatGPT And By Creating A Custom GPT
Master ChatGPT and custom GPT creation for retail customer service. This practical course covers using ChatGPT to handle customer inquiries, personalize service, and build custom AI assistants for your store's support operations. Perfect for retail managers and customer service leaders seeking to improve response times and service quality.
mixed
Retail
OpenAI Academy
Article
ChatGPT for customer success
Learn how to use ChatGPT to speed up onboarding plans, QBR prep, renewal notes, and customer research. This resource is useful for customer success managers who need better follow-up, clearer communication, and faster ways to turn customer notes into action.
beginner
Tech
Coursera
Course
Prompt Engineering for ChatGPT
This beginner course helps Customer Supports in Tech learn Prompt Engineering for ChatGPT with a practical focus on applying ChatGPT, Prompt Engineering, Support Responses to everyday work. Very high role fit - this is the most practical course for a support rep learning AI. By the end, learners will have a clearer understanding of how to use ChatGPT, Prompt Engineering, Support Responses to save time, improve quality, and complete common Customer Support tasks with more confidence.
beginner
Tech
Coursera
Course
Mastering Generative AI for Customer Service Excellence
Harness generative AI tools like ChatGPT to transform customer service operations. Learn prompt engineering, AI workflow automation, email automation, and how to use AI for customer analysis and inquiry handling. Practical modules on ChatGPT implementation for service teams looking to improve response times and personalization.
beginner
Retail
YouTube
Video
AI and Perio - Own the Change and Become Empowered
This intermediate video helps Dental Hygienists in Healthcare learn AI and Perio - Own the Change and Become Empowered with a practical focus on applying AI in Dentistry, Periodontics, Dental Hygiene to everyday work. Content focuses on AI applications in periodontal assessment and how dental hygienists can adapt their clinical workflow. By the end, learners will have a clearer understanding of how to use AI in Dentistry, Periodontics, Dental Hygiene to save time, improve quality, and complete common Dental Hygienist tasks with more confidence.
intermediate
Healthcare
Coursera
Course
Optimize Sales with AI E-commerce Analytics
Learn how to use AI tools to optimize your e-commerce sales strategy. This course teaches data-driven marketing, sales tactics, and content optimization specifically for online stores—skills you can apply the same week to improve product visibility, pricing, and customer targeting.
beginner
E-commerce
Coursera
Course
Microsoft Customer Service (with AI)
Learn to deliver AI-powered customer service using Microsoft Dynamics 365 and Power BI. Master complaint resolution, customer engagement strategies, and how to use AI tools to improve response times and customer satisfaction. Ideal for customer support specialists and service operations coordinators looking to leverage AI in their daily work.
beginner
Retail
OpenAI Academy
Article
Build Skills for High-Value Teaching Workflows
Learn how to turn repeatable teaching tasks into reusable ChatGPT skills for class planning, reading notes, rubric checks, grant notes, and manuscript feedback. The guide is aimed at higher-ed faculty who already know the recurring jobs that eat time each week and want a more consistent workflow for them. You will leave with concrete examples of how to structure inputs, outputs, and review checkpoints so AI drafts stay useful and editable.
beginner
Education
Microsoft Learn
Course
Empower your workforce with Microsoft 365 Copilot: Executives Use Case
This Microsoft Learn module teaches finance leaders and C-suite executives how to use Microsoft 365 Copilot to handle the information overload of strategic leadership — synthesizing team communications, preparing board-ready reports, and analyzing budgets at speed. Two hands-on exercises walk you through using Copilot in Teams to consolidate project updates and cross-team insights into executive summaries, using Copilot in Word to draft executive briefing reports, using Copilot in Excel to run budget forecast scenarios, and building a Business Insights agent in Copilot Studio that answers on-demand financial questions. By the end, you will have a repeatable Copilot workflow for faster, better-informed executive decisions.
beginner
Finance
Microsoft Learn
Course
Use Copilot in Microsoft Outlook
This beginner course helps Customer Supports in Tech learn Use Copilot in Microsoft Outlook with a practical focus on applying Microsoft Copilot, Outlook, Email Drafting to everyday work. Copilot in Outlook for drafting, tone coaching, and summarizing threads. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Outlook, Email Drafting to save time, improve quality, and complete common Customer Support tasks with more confidence.
beginner
Tech