Ecommerce Fundamentals
Store setup, product pages, checkout optimization, shipping strategies, and conversion rate fundamentals
Business Communication
Professional writing, customer-facing communication, persuasion techniques, and clear messaging for service teams
Retail Sales and Customer Service
Retail selling techniques, product knowledge, upselling, cross-selling, and delivering excellent floor-level customer experience
Mailchimp Email Automation for Online Stores
Mailchimp setup for e-commerce, automation workflows, audience segmentation, campaign templates, and integration with Shopify and WooCommerce
Visual Merchandising and Store Design
Window displays, planogram basics, product placement, seasonal setups, and in-store experience design fundamentals