FAQ & Support

Answers to common setup and usage questions, plus support contact paths.

Overview

This FAQ merges former Help Center guidance into the docs experience so users have one canonical support destination.

Steps

• Use Documentation as your primary support destination for admin and employee workflows.
• For account-specific issues, contact support at support@open-skills.ai.
• Escalate billing or access blockers through your admin settings and support channels.
• How are AI Interactions counted? Each of the following uses one interaction from your monthly plan allowance:
  • Sending a message to the AI Coach
  • Completing a Skill Assessment
  • Generating an AI Scenario Card
  • Receiving a dynamic Learning Path update
  • Daily limits also apply — Growth: 50/day, Scale: 150/day (resets midnight UTC)
  • Current usage and remaining balance are visible in the Billing dashboard