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YouTube Video

Intro to Using AI in IT Support | Google IT Support Certificate

Part of the Google IT Support Certificate, this beginner module explains how AI is changing day-to-day IT support work: automating routine tasks, assisting with troubleshooting, improving client communication, and writing scripts and documentation. Each concept is followed by a live demonstration. By the end, you will have a clear picture of where AI fits into an IT Help Desk Technician's workflow and how to use it responsibly.

4.3 (0)

24m

beginner Tech

OpenAI Academy Article

ChatGPT for IT

Learn how IT help desk teams can use ChatGPT to summarize logs, draft troubleshooting steps, prioritize tickets, and explain technical fixes in plain language. The prompts are aimed at day-to-day support work, from onboarding and asset inventory to security and vendor evaluations, so you can reduce repetitive admin while keeping responses clear and useful.

4.3 (0)

20m

beginner Tech

Microsoft Learn Course

Design and Implement Microsoft Azure Network Solutions (AZ-700T00)

Learn to design and implement secure Azure network solutions from Microsoft. Cover VPC design, network security architecture, and hybrid connectivity—ideal for network engineers and cloud architects planning secure Azure network infrastructure for growing SMBs.

4.3 (0)

4h 0m

advanced Tech

Microsoft Learn Course

Enhance meeting productivity with Copilot in Microsoft Teams

This beginner course helps Customer Supports in Tech learn how to use Copilot in Microsoft Teams to turn meetings into searchable, interactive summaries. You will learn to summarize meetings, capture action items, and catch up on missed calls — letting support reps stay focused on the customer rather than manual note-taking. By the end, you will have a practical workflow for using Teams Copilot to reduce post-meeting admin time.

4.3 (0)

21m

beginner Tech

Microsoft Learn Course

Secure cloud resources with Microsoft security technologies (AZ-500T00)

Official Microsoft training for securing Azure cloud resources. Master identity management, threat protection, compliance, and governance using Microsoft security technologies—directly applicable to hybrid security scenarios and enterprise Azure deployments for SMBs.

4.3 (0)

4h 0m

advanced Tech

Microsoft Learn Course

Introduction to Microsoft 365 Copilot

This beginner course helps Customer Supports in Tech learn Introduction to Microsoft 365 Copilot with a practical focus on applying Microsoft Copilot, Teams, Outlook to everyday work. Meeting summaries, email drafts, catching up on missed threads. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Teams, Outlook to save time, improve quality, and complete common Customer Support tasks with more confidence.

4.3 (0)

30m

beginner Tech

Microsoft Learn Course

Architect AI Solutions For Business Productivity (Microsoft Learn)

Learn how to design and govern AI-powered business solutions using agentic AI, Microsoft Copilot, and Azure. The learning path walks through aligning AI solutions with business goals, architecting multi-agent workflows, evaluating cost and ROI, and applying Azure's Cloud Adoption Framework to enterprise AI strategy. Designed for technical leads and solutions architects who need to move beyond individual AI tools and build scalable, production-grade AI systems across an organization.

4.3 (0)

8h 0m

advanced Tech

Coursera Course

Preparing for Google Cloud Certification: Cloud Architect

Prepare for Google Cloud Architect certification. Learn cloud infrastructure, Kubernetes, deployment strategies, and AI-powered cloud patterns with hands-on labs.

4.3 (0)

30h 0m

intermediate Tech

Coursera Course

Ansible Automation and DevOps Integration

Master Ansible for infrastructure automation in DevOps. This course covers CI/CD integration, configuration management, and infrastructure-as-code automation — practical skills for production DevOps teams.

4.3 (0)

4h 0m

intermediate Tech

YouTube Video

New AI integration for your SQL databases | RAG, Vector Search, Admin Automation

This intermediate video helps Database Administrators in Tech learn New AI integration for your SQL databases | RAG, Vector Search, Admin Automation with a practical focus on working with databases, troubleshooting systems, and applying AI to technical operations. Covers AI integration with SQL databases including RAG (Retrieval-Augmented Generation), vector search, and admin automation - all highly relevant to DBAs adopting AI tooling. By the end, learners will have a clearer understanding of how to use AI, SQL, Database Administration to save time, improve quality, and complete common Database Administrator tasks with more confidence.

4.3 (0)

13m

intermediate Tech

Microsoft Learn Course

GitHub Copilot Fundamentals Part 1 of 2

This five-hour Microsoft Learn learning path teaches cloud engineers and DevOps professionals how to integrate GitHub Copilot into their daily coding and infrastructure workflows across 9 structured modules. You will learn responsible AI practices for AI-assisted development, set up and configure GitHub Copilot in VS Code, use AI-powered code suggestions to accelerate infrastructure scripts and automation tasks, apply prompt engineering techniques specific to GitHub Copilot, and use Copilot Spaces for collaborative cloud development. Hands-on exercises walk you through a real coding environment, giving you practical skills to speed up infrastructure-as-code work, cloud automation scripts, and code reviews.

4.3 (0)

5h 12m

intermediate Tech

YouTube Video

How to Use ChatGPT as a Scrum Master to Write User Stories

This beginner video helps Scrum Masters in Tech learn How to Use ChatGPT as a Scrum Master to Write User Stories with a practical focus on applying ChatGPT, Scrum, Agile to everyday work. Covers writing user stories with ChatGPT - a core Scrum Master ceremony task. By the end, learners will have a clearer understanding of how to use ChatGPT, Scrum, Agile to save time, improve quality, and complete common Scrum Master tasks with more confidence.

4.3 (0)

15m

beginner Tech

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