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Showing 12 of 43 courses
in Retail
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Microsoft Adoption
Article
Return Fraud Detection Agent: AI-Powered Loss Prevention with Microsoft Copilot
This scenario guide teaches loss prevention specialists how to deploy a Microsoft Copilot Studio agent that automatically identifies suspicious return activity before it becomes a significant revenue loss. Learners discover how to integrate point-of-sale and e-commerce transaction data, configure the agent to detect irregular return frequencies and volumes, cross-reference patterns against customer history, and set up automated fraud alerts and reports. The scenario provides a practical framework for shifting from manual exception reviews to proactive, AI-assisted fraud prevention.
intermediate
Retail
Coursera
Course
ChatGPT for Project Management - Leveraging AI for Success
Master AI-powered project management with ChatGPT. Learn to use LLMs for project planning, timeline creation, risk analysis, and team coordination. This 3-course specialization from Vanderbilt teaches prompt engineering techniques to streamline planning, execution, and team collaboration using generative AI.
beginner
General
Coursera
Course
Customer Service With ChatGPT And By Creating A Custom GPT
Master ChatGPT and custom GPT creation for retail customer service. This practical course covers using ChatGPT to handle customer inquiries, personalize service, and build custom AI assistants for your store's support operations. Perfect for retail managers and customer service leaders seeking to improve response times and service quality.
mixed
Retail
Microsoft Adoption
Article
Identify New Product and Supplier Options with Microsoft Copilot
This step-by-step guide shows retail merchandising managers how to use Microsoft 365 Copilot Chat to research and evaluate suppliers faster across five workflow stages: rating potential suppliers against key criteria in a comparative table, assessing supplier financial viability and certifications, analyzing customer satisfaction data and online sentiment, verifying product compliance with relevant standards, and drafting vendor communications and internal approval requests. Each stage includes ready-to-use Copilot prompts — for example, 'Create a table rating potential suppliers for [product/category]' — and connects to Microsoft's Prompt Gallery for additional merchandising templates.
beginner
Retail
Coursera
Course
Generative AI: Boost Your Sales Career
This beginner course helps Sales Associates in Retail learn Generative AI: Boost Your Sales Career with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. Paced for non-technical front-line staff without prior AI experience. By the end, learners will have a clearer understanding of how to use Generative AI, Sales, ChatGPT to save time, improve quality, and complete common Sales Associate tasks with more confidence.
beginner
Retail
Microsoft Adoption
Article
Reduce Sourcing Compliance Risk with Microsoft Copilot
Learn how to use Microsoft Copilot agents to manage import compliance and reduce sourcing risk when purchasing goods. The scenario walks through a complete workflow: looking up order and product details, retrieving geographical regulations for the destination market, collecting product compliance information, preparing required customs documents, and drafting regulatory correspondence. Retail buyers who source products internationally will find this directly relevant to navigating customs, tariff codes, and trade documentation requirements.
intermediate
Retail
OpenAI Academy
Article
ChatGPT for Marketing — Use Cases and Prompt Guide
This OpenAI Academy prompt guide gives marketing coordinators a ready-to-use set of ChatGPT prompts organized across five core areas: campaign planning and strategy, competitive and market research, content and creative development, data analysis and optimization, and visual and brand communication. Each prompt is formatted for real workplace tasks — drafting campaign timelines, creating social post series, summarizing survey results, and refreshing brand identity concepts — with a direct 'Try it in ChatGPT' link to apply each prompt immediately. A practical reference you can return to on any project.
beginner
Retail
Microsoft Adoption
Article
Craft Targeted Marketing Campaigns with Microsoft Copilot
Retail marketing managers will learn how to use Microsoft 365 Copilot across the full campaign lifecycle — from identifying the right audience to reviewing campaign results. The scenario covers prompting Copilot Chat to recommend customer segmentation options, using Copilot in Teams to brainstorm campaign ideas and assign tasks, drafting blog posts, social media updates, and email copy with Copilot Chat, building a custom Copilot Studio agent to query campaign ROI from sales data, and running collaborative campaign reviews with AI-generated summaries. After this guide, marketing managers can launch more personalized campaigns in less time.
intermediate
Retail
Microsoft Adoption
Article
Optimize Retail Supply Chain Management with Microsoft Copilot
This scenario guide shows retail operations and supply chain managers how to use Microsoft 365 Copilot to handle the daily flow of supplier communications, contracts, and inventory oversight. The six-task workflow covers summarizing supplier emails, drafting urgent responses to shipment delays, reviewing purchasing agreements for risk gaps, managing contract e-signing, validating marketing copy against supplier descriptions, and monitoring inventory across ERP, WMS, and POS systems. Operations managers finish with a practical set of Copilot workflows that turn hours of manual supplier and inventory processing into minutes.
beginner
Retail
Coursera
Course
GenAI for Customer Support
This beginner course helps Sales Associates in Retail learn GenAI for Customer Support with a practical focus on preparing customer conversations, answering product questions, and improving follow-up communication. This course teaches AI-assisted customer interaction patterns directly applicable to in-store and chat-based retail support scenarios. By the end, learners will have a clearer understanding of how to use Generative AI, Customer Support, Returns to save time, improve quality, and complete common Sales Associate tasks with more confidence.
beginner
Retail
Microsoft Learn
Course
Discover AI for Leaders in Retail
This beginner course helps Visual Merchandisers in Retail learn Discover AI for Leaders in Retail with a practical focus on applying Microsoft Copilot, Retail AI, Merchandising to everyday work. Merchandising/display AI use cases are present but not the focus. By the end, learners will have a clearer understanding of how to use Microsoft Copilot, Retail AI, Merchandising to save time, improve quality, and complete common Visual Merchandiser tasks with more confidence.
beginner
Retail
Coursera
Course
AI in Supply Chain
An intermediate-level course from Coursera's AI CERT program on AI's role in modern supply chain management. Master AI applications for inventory management, supplier risk assessment, logistics optimization, and strategic planning. Designed for retail operations managers and supply chain professionals managing complex fulfillment.
intermediate
Retail