HubSpot Email Marketing Certification
🎓 HubSpot CertifiedDesign high-converting email campaigns — list segmentation, A/B testing, deliverability best practices, automation sequences, and performance analytics
Customer Service Excellence
Soft skills, empathy, retention strategies, customer satisfaction
Square POS Setup & Daily Operations
Setting up Square POS, processing payments, end-of-day reconciliation, and daily retail operations
Shopify POS for Retail Staff
Processing in-store sales, handling returns, applying discounts, and end-of-shift reports with Shopify POS
HubSpot CRM for Retail Teams
🎓 HubSpot CertifiedSet up HubSpot CRM for retail: manage customer contacts, track purchase history, automate follow-ups, and build loyalty pipelines
Introduction to Marketing — Wharton
Marketing fundamentals: branding, customer centricity, market research, and go-to-market strategy from Wharton faculty
Handling Difficult Customers
De-escalation, active listening, problem-solving, frustration management
Square Inventory Management
Managing stock levels, setting reorder points, bulk updates, and inventory reporting with Square
Shopify Omnichannel Retail Management
Unifying online and in-store inventory, click-and-collect fulfillment, and cross-channel reporting with Shopify
Inventory Management Fundamentals
Stock control methods, reorder points, cycle counting, shrinkage reduction, and supplier coordination
Retail Customer Experience Design
Mapping customer journeys, identifying friction points, service recovery, and building loyalty programs
HubSpot Social Media Marketing Certification
🎓 HubSpot CertifiedBuild and execute a social media strategy — platform selection, content calendars, community management, paid social, and analytics across all major channels